Free General Malware Removal Process

Windows XP Cleaning Procedure

Note: Some programs (like MGtools mentioned later and maybe other tools too) may not run on restricted user accounts so you may need to temporarily change the user account to an admin type account and then complete the scans.

Step 1: Downloading ToolsIn this section we are going to download tools we will use. We will install and configure the programs and then run scans at a later point so please only download right now. Make sure you download the tools to the exact locations specified below in the procedures to avoid problems later. It is not a good idea to download them to any folder within C:\Documents and Settings.) It is also a bad idea to download and save anything you need into any kind of Temp folder. Malware hides in Temp folders and standard cleaning practices will delete everything from Temp folders.

Now download the below tools ( PLEASE only download at this point ):
SUPERAntiSpyware
SpyBot - Search & Destroy
Malwarebytes Anti-Malware

Important: Rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.

combofix.exe

Important Notes:
you MUST save & later run this to from your Desktop. Do not run it yet!!!!!!
If you are running Kaspersky antivirus, it may popup warnings about combofix.exe and catchme.exe being infected as Heur.Invader. These are false indications. You must tell Kaspersky to Skip or Ignore these and let ComboFix run. McAfee may also intefere with ComboFix

MGtools.exe - DO NOT DOWNLOAD THIS TO YOUR DESKTOP! It is critical that you save this file to the root folder of the drive where you have installed Windows (Typically this would be C:\ and thus you would have a C:\MGtools.exe file after downloading) If you use FireFox and still have it set to defaults, it will not let you choose where to download files to. To change FireFox, run FireFox and Click Tools, Options, and on the Main tab select Always ask me where to save files. If for some reason you still have a problem trying to save MGtools.exe properly. You can download it to your Desktop and move it after downloading, or if necessary (but we prefer not) run it from your Desktop.

Step 2: Installing Tools and Running Scans - please only run scans once!
Follow the instructions in the below link for installing and running SuperAntiSpyware
SUPERAntiSpyware - running & getting a log

Now install, configure and run Spybot – Search & Destroy per the below link
Spybot S&D Installing & Running - MAKE SURE YOU DO NOT LET THE TEATIMER BE INSTALLED!!!!

Now we need to run Malwarebytes Anti-Malware. Please carefully follow the instructions in the below link to most effectively run it and obtain a log:
Using Malwarebytes Anti-Malware

Now we need to run ComboFix. Please carefully follow the instructions in the below link to most effectively run ComboFix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Now follow the directions in the below link for running MGtools It also explains possible reasons for not being able to run MGtools
Using MGtools

Step 3: Do You Still Have Problems

Yes, I’m still having problems

DO NOT run the READ ME again!!!! Please attach your logs as given below.
If you do not already have a thread started, start a new thread otherwise post the following in your original thread. Clearly describe in detail the problems you are having and how long ago they started. Think about what you were doing at the time.

Now you need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the above scans

SASlog.txt log from SuperAntiSpyware.
Malwarebytes Anti-Malware log
ComboFix.txt (normally C:\ComboFix.txt)
MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

You will need to post 2 messages to attach all four logs since only 3 attachments are allowed in any single message. Post all of them in one thread.

Be patient after posting your logs and wait for one of the helpers to get to you. It can take a while to read thru all of the logs and to create individual fixes for you.

No, I’m not having any problems
If you are sure everythingis okay and that you do not need to request any help, then jump to the next step below.

Step 4: Toggle System Restore
You only need to Toggle system restore if malware had been found during the cleaning procedures. If no malware was found, there are no infected restore points to worry about, thus you can skip to the next step.

Once you are sure all malware problems have been removed follow the below steps:
Disable System Restore ( see Disable And Enable System Restore)

Now reboot your PC

Now Enable System Restore using the same link as above

Why we toggle System Restore!

If you have been infected with any trojans, spyware, etc, they could have been saved in System Restore and are waiting to re-infect you. Since System Restore is a protected directory, your tools can not access it to delete files that may contain viruses. Even though your tools may say they are deleting them, they are not! The reason for doing this after your system has been completely cleaned of problems, is so we can remove possible infected restore points. When you disable system restore, it removes restore points!

We only toggle System Restore after you are clean because keeping even infected restore points around while we are fixing things may prove useful if something goes wrong during the process. An infected restore point could be better than none at all!Step 5: Keeping your computer safe and secure

See the following thread and complete the steps: How to Protect yourself from malware!

Step 6: Alternative Scans - If still having problems, see: Alternative Scans

Now surf safely!